News and Notes

How Advance Preparation of Court Reporters Improves the Client Experience

By: Karen White, Client Services Manager

Litigation teams are often under intense pressure to develop the optimal case strategy, comply with key filing deadlines and confer regularly with their clients every step of the discovery process. With all of these crucial responsibilities to manage, it’s understandable that lawyers and paralegals would be tempted to view court reporting services for their case depositions as a routine task that just involves making a call and scheduling a reporter.  To ensure quality, it’s not that simple.

Just as litigators need to invest time in case preparation to do their best work for a client, court reporters can deliver a higher quality service and more positive experience to you if they are able to invest time in advance preparing for the deposition.

Here are some examples of how advance preparation of court reporters can improve your service experience:

  • Cleaner transcripts

A court reporter can provide a more useful transcript to you if they are able to update the dictionary in their transcription software in advance. You should expect your court reporting firm to send the assigned reporter an electronic file containing prior depositions and pleadings in advance of the deposition. This is especially important in realtime depositions.

  • Address special requirements

Court reporting firms can make sure that special deposition needs are met when they are given time to prepare. For example, do you need a videographer for the deposition? Will an interpreter be necessary? Will you be deposing an expert witness in a highly technical field or perhaps a witness with a significant language accent? These are special requirements that can be addressed with advance preparation.

  • Deposition schedule

The litigation process can be extremely unpredictable — it’s common for certain depositions to be shorter or longer than you might have anticipated — but to the extent possible, you should prepare your court reporter in advance with an estimated length of time for the deposition. This information allows them to make appropriate personal arrangements, especially if you think the deposition or hearing might go into the evening hours. This will reduce the risk of disruption to the deposition.

  • Turnaround time

All depositions are assumed to be important, but in practice some are more time-sensitive than others. If you know in advance that you will need an expedited transcript from the court reporter, it is important to make that request ahead of time so the agency’s Calendar team can work with the assigned reporter to schedule appropriate time to meet your delivery requirement.

It’s important to understand that not all court reporting firms use the same processes for selecting, assigning and preparing court reporters for depositions. For example, at Henderson Legal Services, our court reporters are selected based on the specific needs of the client. We match reporters with the type of case/litigation, experience working on depositions in specific industries, overall level of experience, and special skills required, if any.

Moreover, Henderson Legal Services is also unique in the way we prepare reporters for each deposition. We provide the reporter with the Notice of Deposition, complaint(s), pleadings, interrogatories, key terms list, list of acronyms, and copies of any available deposition transcripts previously taken on the same matter. Whenever possible, we also work to assign the same qualified reporter to multiple depositions to be taken on the same matter to deliver maximum continuity of service to our clients.

For more information or to schedule a deposition, please click here or call 877.548.8787.

5 Ways that Law Firms Benefit from Remote Streaming of Depositions

By: Gregory J. Mazares, Executive Vice President of Sales

In a previous post, we discussed the emergence of live streaming depositions as a technological innovation that is helping to reduce litigation expenses, maximize productivity, and improve collaboration between in-house and outside counsel.

In that article, we reviewed some of the key features that our in-house counsel clients realize from the use of this remote streaming technology, such as: the ability to view and evaluate key witness depositions when business travel is inconvenient or not possible; and how in-house counsel are able to watch live testimony and communicate via IM (instant messaging) with their outside counsel who are on-site.

This post will review five key benefits that our law firm clients have experienced by embracing Henderson Legal Services’ remote streaming depositions technology offering:

  1. Reduce travel expenses

Many clients are demanding that their law firms look for creative ways to reduce expenses related to litigation. The time and cost of travel for multiple lawyers to take depositions can add up quickly. Remote streaming depositions allows law firms to minimize the number of lawyers needing to travel to conduct in-person depositions.

  1. Eliminate risk of travel delays

Lawyers are notorious for working long hours and keeping packed calendars with little margin for error. Travel delays caused by unexpected developments — such as winter storms or airplane mechanical problems — can wreak havoc on productivity and billable hours and potentially force the cancellation of important depositions. Remote streaming technology provides an important back-up option for lawyers to participate from any location with an internet connection, eliminating the possibility of delays.

  1. Allow litigators to cover more ground

In one recent case that we managed for a law firm client, the lead partner on the matter was able to take a deposition from her home in Boston, while her associate was present in Hong Kong with the court reporting team and the witness. This allowed her to depose this important witness at 9 pm Eastern Time and then be present at another deposition scheduled for the very next day at her office in Boston. “This technology allowed me to be in two places at one time,” she told us.  Remote streaming of depositions optimizes attorney productivity and reduces the wear-and-tear caused by constant travel.

  1. Associate training tool

Most law firms invest in cultivating the litigation skills of their younger lawyers. One way they have done that in the past was to send junior litigators to attend depositions conducted by senior lawyers in the firm, an expense of time and money the firm typically must absorb. Remote streaming depositions can be used as an excellent mentoring and training tool for the newest law firm associates, enabling them to watch the live stream from their offices and take notes for future discussion with their mentors. Likewise, senior partners can watch the performance of associates they have assigned to conduct depositions, evaluating their skills and sharing insights when they return to the office.

  1. Competitive advantage

In an increasingly competitive law firm marketplace, corporate clients evaluate the extent to which their outside law firms are focused on innovation, driving improvements in efficiency and reducing cost. The use of remote deposition streaming technology can serve as a competitive advantage for law firms that embrace this leading-edge technology versus other law firms that are more resistant to change.

It is important to emphasize that the underlying technology used by Henderson Legal Services is a web-based streaming tool specifically designed for the stringent data security requirements of litigation. This tool is far more secure than a commercial video conferencing app, such as Zoom or Google Hangouts, and all privileged communication between counsel is wiped clean at the end of each deposition. All work product remains confidential and non-discoverable.

For more information about Henderson Legal Services’ remote streaming tool, please click here.  To schedule a deposition, please click here or call 877.548.8787.

More In-House Counsel Utilize Remote Streaming of Depositions to Improve Efficiencies and Achieve Cost Savings

Chip Henderson, Chief Executive Officer

Kathy Hatcher, Vice President of Major Accounts

In-house counsel face pressure from corporate management to increase efficiency and cut and control costs of discovery. One of the principal strategies for achieving these strategic goals is to leverage technologies; two in three corporate law departments adopted new technology tools last year in order to improve processes, according to the 2018 Altman Weil Chief Legal Officer Survey.

We are finding that more and more corporations are asking their in-house legal departments to be more involved in the discovery process. One technological innovation that has now matured to the point of being a reliable option for corporate counsel is the ability of in-house attorneys to view depositions remotely with the use of live streaming feeds.

Of course, live streaming is not new, but a couple of developments in recent years have led many in-house counsel to become more comfortable with the technology. First, the broadband technology that enables streaming has improved considerably in the past few years, making live feeds more consistent and less vulnerable to drops in quality. Second, video conferencing and real-time mobile apps have become more accepted as a normal medium for communications, so viewing depositions remotely is no longer a major stretch for both in-house counsel and their outside law firms.

There are several key features that our in-house counsel clients realize from the use of this remote streaming technology:

  1. View and evaluate key witness depositions when business travel is inconvenient or not possible.
  2. Enable in-house counsel to watch live testimony and communicate via IM (instant messaging) with their outside counsel who are on-site.

Benefits

* Reduce costs

In-person depositions are inevitable, but the use of remote depositions on occasion helps to cut back on travel expenses for in-house legal department members who might otherwise feel the need to personally attend depositions.

* Real-time collaboration

Streaming depositions allows in-house counsel in multiple locations to view testimony simultaneously and communicate in real-time (via instant messaging) with each other and with the litigators conducting the deposition.

* Support joint defense groups

Live streaming depositions enables both in-house and outside counsel for the various parties in a joint defense group to monitor key depositions remotely from their individual offices and view all exhibits electronically, supporting their respective “litigate or settle” decision making.

* Maximize time efficiency

In-house counsel can stay abreast of testimony in multiple locations — perhaps even related to multiple pending matters — when business travel is inconvenient or not possible.  Remote depositions via live streaming enables in-house counsel to be “present” for a key deposition without ever leaving their office.

Security Concerns

One common question we are asked by our clients relates to security concerns with streaming video. Henderson Legal Services uses a web-based “legal” streaming tool that was specifically designed for the intensive data security requirements of commercial litigation.

This technology is far more secure and trustworthy than conventional video conferencing tools (e.g., Zoom, Google Hangouts, etc.), plus it provides a real-time text feed that can be annotated with notes and highlights as the deposition proceeds. All privileged communication between counsel is wiped clean at the end of the deposition so the internal collaboration remains confidential and non-discoverable.

In summary, Henderson Legal Services’ remote deposition streaming technology allows corporate counsel to efficiently participate in the discovery process, effectively collaborate with outside counsel, and materially reduce cost and time away from the office/home.

For more information about Henderson Legal Services’ remote streaming tool, please click here.  To schedule a deposition, please click here or call 877.548.8787.

Chip Henderson, Chief Executive Officer

Kathy Hatcher, Vice President of Major Accounts

5 Benefits of Scheduling Depositions As Early As Possible

Litigation is often a high-stakes and fast-paced business that does not always provide the luxury of comfortable lead times ahead of deadlines. But if you can schedule depositions as early as possible, it will help to maximize the quality of the service you receive and minimize the cost of court reporting services.

Here are five key benefits of scheduling depositions as early as possible:

  1. Secure most qualified court reporter

The best court reporters are in high demand and, as a result, their calendars tend to fill up quickly. By booking a deposition as far in advance as possible, you are able to select from a larger pool of available, experienced court reporters. This improves your ability to secure the assignment of the most qualified court reporter for your specific deposition needs.

  1. Obtain cleanest transcript

Just as litigators need to invest time in case preparation if they are to do their best job for the client, court reporters can deliver a higher quality service to you if they are given more lead time. Advance scheduling of a deposition provides more time for our court reporter to review the notice of deposition, a key terms list (e.g., technical terms, medical terms, acronyms, etc.), pleadings, interrogatories and copies of previous deposition transcripts.

  1. Minimize costs

Scheduling depositions as far in advance as possible is perhaps the single most important thing you can do to keep expenses to a minimum for your client. Early scheduling enables us to obtain the most economical travel arrangements if the assignment requires rural or overseas travel. It also allows time to book any ancillary services or third-party assistance needed (e.g., a videographer and translators) without paying rush fees.

  1. Continuity of court reporters

Most litigators and paralegals prefer to work with the same service providers whom they have come to know and trust over time. Advance scheduling of depositions allows our court reporting case manager to assign the best reporter for this specific type of litigation. This allows for maximum continuity of service to the client.

  1. Minimize logistical snafus

The last thing you want to worry about is arriving at a location for a deposition and running into logistical snafus that delay or frustrate the process. Early scheduling of depositions allows us sufficient time to book the most convenient conference rooms and then to conduct location testing, which is especially important if remote feeds will be required.

It’s important to understand that not all court reporting firms deliver these five benefits when depositions are scheduled far in advance. This level of service is standard operating practice at Henderson Legal Services.

For more information or to schedule a deposition, please click here or call 877.548.8787.

Nan Marshall – Vice President, Client Services

Association of Business Trial Lawyers (ABTL) Recap

What a wonderful panel of amazing women judges/lawyers from the Association of Business Trial Lawyers (ABTL) of LA!  The topic was Class Action Settlements: Tips/Pitfalls for Obtaining Judicial Approval. Susanne Paisley, VP of Business Development, is a proud member of ABTL who attended the April 10th program on behalf of deposition services leader Henderson Legal Services.

Henderson Legal Services Announces Promotion of Gary Sharn to Vice President

WASHINGTONFeb. 19, 2019 /PRNewswire/ — Henderson Legal Services, Inc., a leading global provider of court reporting and related services to corporations, law firms and government entities, announced the promotion of Gary Sharn to vice president in its sales organization.  Sharn was the Company’s leading revenue producer in 2018.  He is based in Arlington, VA.

“Gary has been a major contributor to our company’s rapid growth,” said Chip Henderson, Henderson Legal Services’ CEO. “He is a great team player and one of the finest sales talents with whom I have worked in over 20 years in the deposition services industry.”

Since joining Henderson Legal Services in 2010, Sharn has developed many of the company’s largest client relationships and manages complex matters for many large law firm and government clients. Sharn has over 13 years of experience selling deposition and related services and is a graduate of Virginia Tech.

Click here to view the complete article,

Henderson Legal Services Expands National Sales Team to Fuel Continued Growth

Global Deposition Services Leader Adds Experienced Personnel in Multiple U.S. Regions 

Washington, DC. – December 11, 2018– Henderson Legal Services (HLS), a leading global provider of deposition and related services to corporations, law firms and government entities, announced that it has hired three experienced sales professionals to accelerate its continued growth.  The newest sales team additions are based in multiple U.S. time zones to support the company’s expanding national client base.

The new sales professionals include Susanne Paisley, a 21-year court reporting industry veteran who serves as vice president of business development based in Los Angeles; Jim Corcoran, vice president of business development based in New York City, who brings to the company over 24 years of experience selling eDiscovery and litigation support services; and Taryn Blair, director of business development, based in Phoenix, who has just under eight years of experience working as a senior litigation paralegal for two prominent U.S. law firms.

In 2002, Chip Henderson, who had been a leader in the court reporting industry for several years, and his brother, Scot Henderson, founded Henderson Legal Services, Inc.  Chip serves as the company’s Chief Executive Officer while Scot has built one of the industry’s most efficient delivery systems as President and Chief Operating Officer.  The company’s Chairman, Douglas B. Henderson, was a founder of the law firm of Finnegan, Henderson, Farabow, Garrett & Dunner, LLP in 1965, where he served as lead counsel in over 90 intellectual property litigations and appeared in trial and appellate courts across the United States. Doug retired from full-time legal practice in 2013.

“With the addition of several new corporate and law firm clients in 2018 and more to come in 2019, we will continue to grow at a significant level,” said CEO Chip Henderson.  “As always, we have been very diligent in hiring experienced and extremely talented people to augment a professional staff which is among the best and brightest, as well as the most stable, in our industry.”

Henderson Legal Services Becomes a Corporate Business Partner of the International Practice Management Association (IPMA)

WASHINGTON, Nov. 15, 2018 /PRNewswire/ — Henderson Legal Services, Inc., a leading global provider of deposition and related services to corporations, law firms, and government entities, today announced that it has become a corporate business partner with the International Practice Management Association (IPMA), the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and corporate law departments globally.

IPMA’s mission is to advocate for the effective use and management of these professionals, to promote and enhance the proficiency and professionalism of its members, and to provide thought leadership to its membership, the legal industry, and the public at large on the value of utilization and management of paralegals and other practice support professionals.

“The IPMA is delighted to begin what we hope will be a long-lasting partnership with Henderson Legal Services,” said Laura Porter, IPMA’s president.  “We are excited to welcome them to our professional community as a Corporate Business Partner. We believe this partnership will help us deliver even more value to our members as we continue to provide more resources and build a larger professional network.”

In 2002, Chip Henderson, who had been a leader in the court reporting industry for several years, and his brother, Scot Henderson, founded Henderson Legal Services, Inc.  Chip serves as the company’s Chief Executive Officer while Scot has built one of the industry’s most efficient delivery systems as President and Chief Operating Officer.  The company’s Chairman, Douglas B. Henderson, was a founder of the law firm of Finnegan, Henderson, Farabow, Garrett & Dunner, LLP in 1965 where he served as lead counsel in over 90 intellectual property litigations and appeared in trial and appellate courts across the United States. Doug retired from full-time legal practice in 2013.

“We are very pleased to participate in the IPMA’s efforts to provide information and educational programs to paralegals, case managers, practice managers, litigation support managers, and other key legal professionals who, coupled with skilled attorneys, are the lifeblood of any successful law practice,” said Henderson Legal Services’ Scot Henderson. “As a knowledge-based provider of deposition and related services, we utilize our expertise to minimize the economic pressures and resulting hierarchal demands in corporations and government agencies to reduce cost without sacrificing quality.  Our business is all about quality and trust.”

For the full article, click here.

Why In-House Litigation Counsel Are Embracing Remote Deposition Technology

According to a report from Thomson Reuters, the top priority of legal departments is controlling the costs of outside counsel[1]. That’s no surprise, considering that 68 percent of legal departments are taking on more work without corresponding budgetary increases. Meanwhile, hourly rates for outside counsel are rising for 71 percent of survey respondents. In order to cope with this disparity, legal departments of all sizes are leaning heavily on technology to improve efficiency. Of the many solutions available, remote deposition streaming is one of the most promising.

In our conversations with the litigation counsel of Fortune 500 companies, they view remote deposition streaming as a cost-effective way to add value and increase efficiency in the discovery process. Remote deposition streaming allows corporate legal departments to:

Keep Abreast of Corporate Litigation

With just five minutes of training, remote deposition streaming can reap big benefits. In an eight-party case, our technology remotely streamed 60 depositions that took place around the country over a span of 45 days. Some days included two or three simultaneous depositions, making travel to all of them impossible. In-house counsel were able to remotely view key witness depositions and communicate directly with deposition counsel on a real-time basis.

Maximize Time Efficiency

One corporate patent counsel at a major pharmaceutical company traveled to key witness depositions in Europe until a snowstorm forced him to stay home. Watching a deposition remotely turned him into a staunch supporter of the technology because it saves him the cost and hassle of traveling while still allowing him to communicate with deposition counsel: “Going to Europe used to be fun, but at this point in my life I would rather save the two full travel days and $5000 in airfare.” Remote deposition streaming saves on travel, but what’s even more important is that it enables corporate counsel to be “at” the deposition without ever leaving their office.

Get Greater Return from Litigation Budgets

Shrinking discovery budgets make it difficult to send multiple outside counsel to a deposition. With remote deposition streaming tools, junior attorneys can conduct a deposition while more experienced attorneys and corporate counsel watch remotely and provide real-time feedback and advice. Streaming the deposition remotely also allows expert witnesses to view and assist deposition counsel at a fraction of the cost of travel.

Sixty-five percent of corporate legal departments1 seek to allocate work to firms that are proactive in reducing costs while still providing first-class service. Making effective use of technology like remote deposition streaming accomplishes both, and it differentiates outside counsel from the competition by demonstrating their commitment to value and customer service.

Henderson Legal Services CEO, Chip Henderson, Esq., has pioneered the use of technological innovations in the court reporting industry for the last 25 years. For more information, contact Henderson Legal Services and learn how we can help support your commitment to your clients.

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[1] Thompson Reuters, 2018 Legal Tracker LDO Index.

Henderson Legal Services Retains Greg Mazares to Expand National Sales Team

ARLINGTON, Va.Aug. 28, 2018 /PRNewswire/ — Henderson Legal Services, Inc., a leading global provider of deposition and related services to corporations, law firms, and government entities, today announced that Gregory J. Mazares has been retained as Executive Vice President of Sales to expand, train, and manage the company’s national sales team.  In this capacity, Mazares will provide experienced senior leadership of sales.  He is based in Los Angeles, CA.

Over the past 30 years, Mazares has built a track record of success as a senior executive in the legal servicesindustry. Recently, he served as president of sales, a Board member, and major shareholder at eDiscovery services leader Discovia. He built and managed Discovia’s national sales team which drove the company’s material growth between 2013 and 2017, when the company was acquired by Lighthouse eDiscovery.  Prior to his joining Discovia, he served as president and CEO of Encore Discovery Solutions, where he led the company’s turnaround and dramatic growth in revenue and profitability. Under his leadership, Encore became a significant national eDiscovery services provider and was acquired by industry leader Epiq Systems for $100 million in 2011.

Mazares has over 12 years of experience in the court reporting industry, during which he was part of a management team which executed a roll-up strategy to acquire over 30 firms to form Esquire Deposition Services. He also served as president of the national deposition services division of Spherion Corporation, which resulted in the growth and sale of the business to industry leader Veritext. He then served as president of the parent company of Esquire Deposition Services prior to his successful entry into eDiscovery services.

His three decades of experience in the legal services industry include leadership roles in deposition services, electronic discovery, document review, trial consulting, demonstrative evidence, courtroom presentation technology, document management, legal research, and legal staffing. Earlier in his career he held marketing and general management positions at Carnation Company, Nestlé USA, and First Interstate Bancorp. Mazares holds an undergraduate degree in economics from Harvard University and an MBA from Harvard Business School.

“We are confident Greg will guide us through our next phase of rapid growth,” said Henderson Legal Services president Scot Henderson. “We particularly value his management expertise with global legal services companies, his outstanding track record of building successful legal services firms, and his ability to recruit and retain talented people.”

Henderson Legal Services has been led since 2002 by Scot Henderson and his brother, Chip Henderson, who as CEO is the company’s leading business generator.  The company’s Chairman, Douglas B. Henderson, was a founder of the law firm of Finnegan, Henderson, Farabow, Garrett & Dunner, LLP in 1965.  Doug retired from full-time legal practice in 2013.  During his distinguished career, he served as lead counsel in over 90 intellectual property litigations and appeared in trial and appellate courts across the United States.

Mazares added, “I’m very excited about joining the strong team and quality operation Scot and Chip have built.  This company does great work and has a wonderful reputation. I look forward to helping Henderson Legal Services expand its global leadership in deposition and related services, as well as become the “company of choice” for talented sales, operations, and technology professionals.  We are looking for outstanding sales talent in any location.”